How to install eSIMs on iPhones & iPads

Before you start, ensure you:

Once you purchase a ConnectedYou eSIM, you will receive 2 emails - the 2nd email will have your eSIM QR code.
Keep that handy to install your eSIM.

Before Departure

Download & Install eSIM before you leave your home country. 

There are 3 ways to start the eSIM download:

  • Scan QR code from another device
  • Long Press QR code in iPhone or iPad
  • Enter eSIM details manually

Scan QR code from another device

You should have received an email from ConnectedYou with your QR code and eSIM information for entering details manually. You can scan the QR code from your another device to iPhone/ iPad.

  1. Open Camera & Scan

    Open your camera app and scan the QR code from your email. The QR code gets detected as an eSIM and click on the "Mobile Plan" pop up indicator

  2. Allow eSIM activation

    You will be requested to Allow New eSIM activation

  3. Activate eSIM

    Proceed to Activate the eSIM

Tap to install eSIM

You should have received an email from ConnectedYou with your QR code and eSIM information and you can see the iOS 17.4+ eSIM Install option in the email. This feature is exclusively available on iPhones running iOS 17.4 or later.

  1. Tap iOS 17.4+ eSIM Install

    Open your email from ConnectedYou with eSIM details and tap on the iOS 17.4+ eSIM Install & you are all set to install eSIM

  2. Allow eSIM activation

    You will be requested to Allow New eSIM activation

Long Press QR code in iPhone/ iPad

You should have received an email from ConnectedYou with your QR code and eSIM information for entering details manually. Open the email in your iPhone/ iPad.

  1. Long Press the QR code

    Open the email with the QR code in your iPhone/ iPad. Long Press the QR code to see options.

  2. Allow eSIM activation

    You will be requested to Allow New eSIM activation

  3. Activate eSIM

    Proceed to activate eSIM

Enter eSIM details manually

You should have received an email from ConnectedYou with your QR code and eSIM information for entering details manually. Open the email to copy-paste the details.

  1. Go to Mobile Service

    Select "Mobile Service" from your iPhone settings app

  2. Add eSIM

    Under the SIMs section, you will see a list of all your current SIMs/ eSIMs. Click "Add eSIM" to install your purchased ConnectedYou eSIM. Ensure you have an active data connection/ WiFi enabled.

  3. Select QR option

    Select QR code option

  4. Select Manual option

    You can try to scan the QR code, but if that doesn't work, then click "Enter Details Manually"

  5. Enter the eSIM details

    Copy the eSIM details (SMDP+ address & activation code) from your email and paste into appropriate fields.

  6. Activate eSIM

    Proceed to Activate the eSIM

Your eSIM is ready!

When you can see the eSIM entry in your list of SIMs in Mobile Service menu, your eSIM is ready for use! Once you arrive at the destination, enable it for use.

Arrived at your destination?

Once you arrive at your destination, you can enable your eSIM by following the steps:

  • Turn ON the eSIM
  • Turn ON Data Roaming
  • Switch Mobile Data to use eSIM

Enable your ConnectedYou eSIM

Once you arrive at your destination, follow the steps below to enable the eSIM

  1. Go to Mobile Service

    Select "Mobile Service" from your iPhone settings app

  2. Select eSIM

    Under the SIMs section, you will see a list of all your current SIMs/ eSIMs. Select the ConnectedYou eSIM - it may be labelled as Business/ Travel, etc.

  3. Turn ON eSIM

    Turn ON your ConnectedYou eSIM Line. Once you do this, go BACK to the previous menu.

  4. Turn ON Data Roaming

    Re-enter the same eSIM once more and this time, scroll down and turn ON Data Roaming. It is advisable to turn OFF "limit IP Address Tracking" as that can potentially cause slow data speeds.

  5. Go to Mobile Data

    Go back to the previous screen, and enter the Mobile Data menu.

  6. Use ConnectedYou eSIM for Mobile Data

    Select the ConnectedYou eSIM as the option for using Mobile Data. Turn off Mobile data switching to ensure your primary line is not used for Data. You can keep your primary line enabled for Calls and Messages.