ICCID / eSIM serial no. is a unique 19 digit number of the eSIM purchased by you and is shared in the email with the QR code. Our support team may request this information during troubleshooting.

Retrieving your ICCID via the QR code email

  • Look for eSIM serial no.: 89103000000XXXXXXXX (19 digit) in the email you have received

Retrieving your ICCID from Apple (iOS) Devices

  • Go to: Settings → General → About → (Your Label) eSIM → ICCID

Retrieving your ICCID from Android Devices

  • Go to: Settings → SIM manager → (Your Name) eSIM → ICCID