How to install eSIMs on Android devices

(The guide describes Samsung S24+, experience may differ on other Android devices)

Before you start, ensure you:

Once you purchase a ConnectedYou eSIM, you will receive 2 emails - the 2nd email will have your eSIM QR code.
Keep that handy to install your eSIM.

Before Departure

Download & Install eSIM before you leave your home country.

There are 2 ways to start the eSIM download:

  • Scan QR code
  • Enter eSIM details manually

Scan QR code

You should have received an email from ConnectedYou with your QR code and eSIM information for entering details manually. You can scan the QR code from your another device to your Android device.

  1. Open Camera & Scan

    Open your camera app and scan the QR code from your email. The QR code gets detected as an eSIM and click on the "Add plan to phone" pop up indicator.

  2. Add eSIM

    Once your device checks the SIM information, it will provide you the option to Add the eSIM

Long Press QR code in Android phone

You should have received an email from ConnectedYou with your QR code and eSIM information for entering details manually. Open the email in your Android phone

  1. Long Press the QR code

    Open the email with the QR code in your Android phone. Long Press the QR code to Set up eSIM.

  2. Activate eSIM

    Proceed to Add and activate eSIM

Enter eSIM details manually

You should have received an email from ConnectedYou with your QR code and eSIM information for entering details manually. Open the email to copy-paste the details.

  1. Go to Connections

    Select "Connections" from your device settings app

  2. Go to SIM Manager

    Under the Connections menu, select "SIM Manager"

  3. Add eSIM

    Under the SIM manager menu, you see a list of all your current SIMs/ eSIMs. Click "Add eSIM" to install your purchased ConnectedYou eSIM.

    Ensure you have an active data connection/ WiFi enabled.

  4. Select scan QR code

    Select Scan QR code option

  5. Enter Activation Code

    You can try to scan the QR code, but if that doesn't work, then click "Enter Activation Code".

  6. Enter eSIM details

    Copy the eSIM details (LPA code) from your email and paste it in the text box.

  7. Activate eSIM

    Proceed to Activate the eSIM

Your eSIM is ready!

When you can see the eSIM entry in your list of SIMs/ eSIMs under SIM Manager, your eSIM is ready for use! Once you arrive at the destination, enable it for use.

Arrived at your destination?

Once you arrive at your destination, you can enable your eSIM by following the steps:

  • Turn ON the eSIM
  • Switch Mobile Data to use eSIM
  • Turn ON Data Roaming

Enable your ConnectedYou eSIM

Once you arrive at your destination, follow the steps below to enable the eSIM

  1. Go to Connections

    Select "Connections" from your device settings app

  2. Go to SIM Manager

    Under the Connections menu, select "SIM Manager"

  3. Enable the eSIM

    Enable your ConnectedYou eSIM (your label may vary)

  4. Select Mobile Data

    Click on Mobile Data to switch the SIM/ eSIM that your device will use Mobile Data for.

  5. Select eSIM for Data

    Ensure you select the ConnectedYou eSIM for Mobile Data use.

  6. Turn off Data switching

    Once Mobile Data is set to the eSIM, then turn off data switching to ensure your primary line is not used for Data. You can keep your primary line enabled for Calls and Messages.

  7. Go to Mobile Networks

    Go back to the previous screen (Connections) and select "Mobile Networks"

  8. Turn ON Data roaming

    Turn on Data roaming to ensure your eSIM

Android APN setup (Eg: Google Pixel)

  1. Open Settings

    Go to Network & Internet (or Connections, depending on your device) → Mobile Network → Select your eSIM.

  2. Tap on Access Point Names (APN)

    Click “+” (Add) icon to add the APN → Enter a. Name: `globaldata` & b. APN:`globaldata’

  3. Configure APN

    Leave all other fields blank → Click Save → Select the new APN to activate the ConnectedYou eSIM

Disclaimer

Data only — no SMS or voice calls:

ConnectedYou eSIMs currently provide mobile data only.

Device restriction:

The eSIM is locked to the device where it is first installed.

Mobile data SMS and voice not included