Purchased a ConnectedYou eSIM from one of our Partners?

If you’ve bought your eSIM through any of our authorized partners, you can now register it on our website and manage everything in one place.

Once linked, you’ll be able to view usage, receive important alerts, access top-up options, and enjoy a smoother overall experience.

What You Need Before You Start?

  • Make sure you have the 20-digit ICCID number (shared by your reseller)
  • If you have already installed the ConnectedYou eSIM on your mobile, here is "How to find ICCID for my eSIM?"
  • You might have also received an SMS on the eSIM from us with the ICCID in there.

 Step 1: Sign In or Create Your Account

If you already have an account with us:

  1. Go to the login page.
  2. Sign in using your registered email and password.
  3. You can also use the SSO options for Apple, Google, Facebook to login.
  4. After logging in you will land on My eSIMs & Topups page.
Login to My eSIMs & Topup

If you’re new Customer

  1. Go to the create account page.
  2. Enter your email and create a password.
  3. You can also signup using Google, Facebook, Apple.
  4. After creating an account you will land on My eSIMs & Topups page.
Create an account

Step 2: Link Your eSIM

1. Enter your 20-digit ICCID as

  • Given by your reseller or
  • From the Settings → General → About → ConnectedYou SIM (iOS devices)
  • From the Settings → SIM manager → (Your Name) eSIM → ICCID (Android devices)
  • SMS that you have received from Us

2. Click on Link eSIM

Once your eSIM is successfully linked, you can view:

  1. Remaining balance
  2. Expiry date for the current data pack
  3. eSIM status
  4. Available Top-ups for purchase

Data and plan details may take a few seconds to appear after linking. (In case they don’t kindly refresh the page)

 Notifications You’ll Receive

After linking, you’ll automatically receive the following alerts:

  1. Usage alerts when you have used 50% and 80% of your total data pack.
  2. Expiry alert once the package has been fully consumed.

These ensure you always stay in control of your usage.

 Troubleshooting

Here are some quick solutions to common issues:

  • Entered length is incorrect: Ensure it is exactly 20 digits only.
  • eSIM number must contain digits only: The ICCID can only have digits & no alphabets or symbols
  • eSIM not found: Check your reseller’s email/SMS to validate the eSIM ICCID.
  • Unable to link eSIM: Check if you have already linked this eSIM with another email.